MobileSupport - RemoteCall

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

[Key Features]

1. Screen Control

View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

2. On-screen Drawing

Mark important areas for the customer to see to communicate certain points more clearly.

3. Text Chat

MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

4. Simple Connection

Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

[Receiving Mobile Device Support - Customers]

1. Download, install, and then launch the ‘MobileSupport’ application.

2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.

3. Engage in real-time video support.

4. Close the application once video support session has ended.

* Android OS 4.0~6.0 Recommended

RSUPPORT的“MobileSupport - RemoteCall已”应用程序允许支持代表远程访问客户的移动设备识别并解决实时的问题。随着“MobileSupport - 为RemoteCall”，支持代表都能够提供安全可靠的支持，而不必让客户访问支持中心。

[主要特征]

1.屏幕控制

查看并控制用户的实时移动设备识别协作和解决问题。

2.在屏幕上绘图

马克为客户重要领域看到更清晰地传达某些要点。

3.文字聊天

MobileSupport - 为RemoteCall的应用内聊天功能，允许客户和支持代表期间支持会话相互沟通方便。

4.简单的连接

入门连接很容易。所有的客户需要做的是输入由支持代表提供的6位连接代码。

[接收移动设备支持 - 客户]

1.下载，安装，然后启动“MobileSupport”的应用程序。

2.输入由支持代表提供的6位连接代码，然后单击“确定”。

3.实时视频支持搞。

4.关闭应用程序，一旦视频支持会话结束。

* Android操作系统4.0〜6.0推荐